Solutions / Growth
A Google review request after every job, at the right moment.
An agent that asks every customer for a review once the job is done, follows up once, drafts your replies and tells you when a customer answers with a complaint.
What outside research says
89% of US consumers surveyed expect a business owner to respond to reviews.
Source: BrightLocal, 2026 (opens in a new tab)83% of US consumers who were asked to leave a review went on to leave one.
Source: BrightLocal, 2026 (opens in a new tab)
Findings from the research linked under each figure. They are not Yielde results.
The loop
How it works
From a finished job to a reply on Google
Six steps, from the first event to the result. Choose a step to read what happens in plain words, how it is built, and what keeps it right.
Step 1 of 6
A job is marked done
In plain words
You close the job in your job app, or send the final invoice. That is the signal the agent waits for, so the request follows the work, not a random day.
Safeguard Each job id is checked before anything is sent, so no customer is asked twice for the same work.
Under the hood
The agent is built to watch your job or invoice system for one event: a job moving to complete, or a final invoice being issued. With read-only access it takes only what it needs: the customer's name, the contact route they gave for this job, the job type and the date. Each job is recorded once by its id, so an invoice sent again, or a job reopened and closed, does not produce a second request.
Works with
- Your job or invoice system
It sends the same request
In plain words
After the wait you set, the customer gets a short message in your name with a link straight to your Google review page. If nothing comes back, one polite reminder follows, then it stops.
Safeguard Everyone is asked the same way. Nothing is offered in exchange for a review, and the wording asks for an honest review, never a good one.
Under the hood
Every customer on a finished job is asked, with the wording you approved and the same link, by WhatsApp, SMS or email, whichever they gave for the job. No step lets a rating, a mood or a past complaint decide who is asked. On WhatsApp a business can only start a conversation with a template WhatsApp has approved, so the request is that template with the name and job filled in. Messages go out only in the hours you set. The one follow-up goes to anyone who has not replied or opted out.
Works with
It reads what comes back
In plain words
If a customer writes back, or a new review appears on your Google profile, the agent reads it and works out what it is: thanks, a question, or a problem you need to know about.
Safeguard The agent does not answer a complaint, and it never asks a customer to change or remove a review. A complaint reaches you as it was written.
Under the hood
Replies arrive on the channel the request went out on, and new reviews are read from your Google Business Profile. The language model sorts each one into praise, question or complaint, with a confidence score, in a fixed structure checked against a schema. A review is matched to a job by name and date only as a suggestion shown to you, never assumed. Anything it cannot sort with confidence is treated as a complaint, because that is the safe mistake.
Works with
- Google Business Profile
Complaint goes to you: goes straight to step 05, You approve and post it.
It drafts your reply
In plain words
For every new review it writes a reply that sounds like you: a real thank you for the kind ones, and a calm reply that offers to put it right for the hard ones.
Safeguard A reply never repeats a customer's address, price or job details from your records. Only what the reviewer wrote can be referred to.
Under the hood
The voice comes from a brief agreed with you and, where there are any, replies you have written yourself. Each draft is checked against rules before you see it: it uses the name the reviewer chose, answers what they actually wrote, never argues, and for a low rating offers a way to talk directly. Replies are public, so a draft may not mention anything from your job records that the reviewer did not write themselves.
You approve and post it
In plain words
You get the review and the draft reply together. Change a word, or post it as it is. A bad review comes marked urgent, with the job details, so you can phone the customer first.
Safeguard A reply is posted only when you approve it. Nothing is said in public about a bad review until you have seen the review and the job behind it.
Under the hood
Nothing reaches your Google profile until you post that draft. A review at or below the rating you set is flagged as urgent and sent with the job it seems to match, so you can call the customer before anything is said in public. The post action runs only from your approval, and the agent itself cannot start it. Your edits are logged and fed back into the brief, so the drafts move closer to how you write.
Works with
- Google Business Profile
The reply is on Google
In plain words
Your reply appears under the review for future customers to see. Once a month you get a short report: requests sent, reviews received and your rating over time.
Safeguard A reply that fails to post is retried, and if it still fails it comes back to you. The same reply is never posted twice.
Under the hood
The approved reply is posted to your Google Business Profile, then read back to confirm it is there. Every request, follow-up, reply and approval is in a log with the time, so the monthly report is counted from what happened, not estimated. It shows requests sent, reviews received, your rating over time and how long reviews waited for a reply. It makes no forecast of your rating.
Works with
- Google Business Profile
What it knows
Finished jobs from your job or invoice system (name, contact route, job type and date), your review link and approved request wording, new reviews from your Google Business Profile, and a brief with examples of how you reply.
What it may do on its own
For the first weeks, every request is shown to you before it goes. After that it sends the approved request and the one follow-up for every finished job, reads replies and reviews, and drafts. It cannot post a reply or answer a complaint.
What waits for your yes
Every reply posted to Google, every complaint, the wording of the request and the follow-up, the wait before asking and the hours messages may go out.
How we test it
Before launch it is run on past jobs and real reviews, including awkward ones: a one-star review naming a staff member, a review for a job you never did, a customer who answers the request angrily. We check that every customer in the test got the same request.
What we measure
Once it is live, these are tracked and reviewed with you.
- Finished jobs that were asked for a review
- Reviews received, and your rating over time
- Time from a new review to your posted reply
What you get
- Review requests over WhatsApp, SMS or email
- One polite follow-up
- Drafted replies to every review
- A monthly rating and review count report
Works with
- Google Business Profile
- SMS
- Your job or invoice system
Who it is for
Any local business that is chosen on its star rating.
Built to order. We scope it with you on a call, price it before any work starts, and run it in draft mode until you trust it.
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